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11 February 2021

Terms and Conditions -EN

Terms and Conditions – How to book

 

RENTAL PROPERTIES

It is important to understand that the properties we offer are not official tourist accommodations, such as hotels and resorts, but private houses owned by individuals. Being such, they do not have standards or categories that are internationally recognized. Indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner.

This is precisely the kind of vacation experience that we offer you: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as a native would. In order to live this experience in the right spirit, it is important not only that you accept but also that you will be able to appreciate the differences in the properties we propose in comparison with those where you normally live.

For their part, our Italian agency has carefully chosen properties using a minimum and maximum quality range within which they believe that any European and indeed a citizen of the world can find a memorable experience. However, we cannot exclude the possibility that these differences can sometimes result in minor inconveniences due to the special nature of the architecture and traditions of the area.

 

NORTHITALY VILLAS MEDIATION

NORTHITALY VILLAS SAS
Address registered office: Corso Giacomo Matteotti 30, 10121 Turin
VAT number – Tax ID (P.IVA): IT11821900013
Company registration number (REA): TO-1243530
Certified E-Mail (PEC): northitalyvillas@pec.it
TEL: +39-3333848900

Northitaly Villas is officially registered as a real estate agent (broker) and acts as mediator and also representative (by the conclusion of the contract) of the landlord, who is the actual renter, in accordance with the binding conditions requested by the landlord.

The client will be required to sign a standard tourist rental contract.

For its services Northitaly asks a commission to the client only, which is already included in the price published on our website, and for which you will see the break down in the tourist rental contract as mentioned above. Northitaly has a mandate from the owner to collect and transfer his rent. The client accordingly will receive an invoice from Northitaly for its services (commission) and a receipt/contract from the owner for his rent.

The properties for rent are not a hotel, agritourism, B&B or similar, and therefore by the Italian law on private short tourist rentals, extra services similar to those you may find in these types of accommodations, such as a reception, concierge or security, receiving mail, provision of meals and drinks, cleaning and change of linen during your stay, and amenity kits with soaps etc. are strictly prohibited.

 

BOOKING PROCEDURE

Following your selection of a property from our online catalog, we ask that you provide us with some basic information that is used only for the purposes of completing and servicing your requested booking. Our privacy policy is shown online and is strictly followed.

Booking is accomplished by first requesting us the availability through the online form on our website or emailing us. When the availability is confirmed you will receive the Reservation Deposit Request email. The reservation becomes effective as soon as a down payment (deposit) of the total rental accommodation price is made.

The balance payment is due 60 days before the start of the rental period. For bookings made less than 60 days prior to the start of the rental period, full payment is due at the time of booking. It is your responsibility to provide us with your expected date of departure from home as soon as you know it to ensure that you receive all the travel documents on time.

As part of the booking procedure, you will be asked to identify a single contact person who is responsible for all communication regarding the reservation. Travel documents are provided electronically once final payment has been received and will be sent to the contact person.

 

PAYMENT METHODS

We accept direct bank transfer payments (in euro only) within the Single Euro Payments Area (SEPA) without any extra charge (check your bank for local fees) or outside of the SEPA area (and Switzerland) with a 1% surcharge.
We also accept various payment methods (credit card, debit card, bank transfer,…) through PayPal which is charged extra with 4% of the payment made (we do not intend to gain anything from this extra fee, this is the cost or average fee charged by Paypal (Paypal transaction fees). More information and all payment methods on: www.paypal.com

 

RENTAL PERIODS

Most rentals run from Saturday to Saturday, with a minimum stay of one week. Arrival timing (normally between 15.00 – 18.30pm) depends on the property/caretaker. In the event that this is not possible, you are required to inform the owner or caretaker ahead of time. There may be a fee associated with an arrival outside of the stated time period and this is at the owner’s or caretaker’s discretion. You are expected to vacate the premises (after they have been inspected by the owner or owner’s representative and after any supplementary charges have been settled) between 8.30-11.00am (depending on the property) on the departure date. When departing before Saturday, it is mandatory that you contact the owner or the owner’s representative to arrange for a departure time and inspection.

 

LENGTH OF STAY

Under no circumstances may you, or any member of your group, exceed the period agreed upon nor may you exercise any right to remain on the premises at the end of the rental period unless an agreement has been made between you and the owner of the property.

 

LIABILITY

Individual property owners and Northitaly cannot be held responsible for any unforeseen events, acts of God or war, riots or civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions, or the actions of any person outside of NorthItaly. The responsibility of NorthItaly its agents is limited. They act only as agents in regard to the services described in these Booking Conditions.

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that will affect your holiday. However, we will not offer compensation.

In booking through NorthItaly, you agree that NorthItaly shall not be liable for injury, damage, loss, accident, delay, or irregularity resulting from acts or defaults of others, including our Italy affiliates and their representatives or of the individual owners. Except as specifically provided in this agreement, NorthItaly expressly disclaims any representations or warranties in connection with this agreement, whether express or implied, statutory or otherwise, including, without limitation, warranties of merchantability and fitness for a particular purpose, without limiting the foregoing, the rental properties hereunder are available in accordance with these Booking Conditions and NorthItaly does not warrant that the services provided hereunder shall result in any particular level of customer satisfaction.

 

BALANCE PAYMENT

You agree to pay the balance to the Northitaly reservation office at least 60 days prior to the beginning of the stay. If the balance has not been paid by this date, the booking will be considered cancelled, the contract will be void and the property will be available for rental again.

 

LATE BOOKING

In the event that the booking occurs less than 60 days in advance of the beginning of the rental period, the total payment is required at the time of reservation.

 

CANCELLATION

All cancellations must be sent by letter, fax or email to the Northitaly reservation office and, if you have a cancellation policy, to your insurance company. For any cancellation on the part of the client, the sums withheld by the Northitaly reservation office are as follows (see note below):

– 10% of the total amount from the day of reservation to 120th day before arrival
– 40% or deposit amount from 119th to 60th day before arrival
– 100% of the total amount from the 59th day to the day of the arrival

For reservations with payments gone through portals like Airbnb, Booking, Homeaway, Tripadvisor and others, the cancellation conditions might differ from ours here above and are valid as such.

 

INSURANCE

The Northitaly reservation office does not offer travel protection or cancellation or damage insurance. You are supposed to have insurance to cover potential cancellation or delay, and to cover property damage that you might cause.

 

RESPONSIBILITY OF CLIENT

It is the responsibility of the client to communicate to NorthItaly your expectations, requirements, and any special needs. We must be informed BEFORE your accommodation selection of any health conditions in your group such as allergies, heart conditions, walking problems, etc.

You are expected to treat your vacation home with the same respect as you would your own home. Doors and windows must be closed and locked each time you leave, even if for just a short time. It is your responsibility to find out at check-in time how appliances and equipment (e.g. washing machine, dishwasher, breaker box, etc.) work as well as other pertinent details of the house.

Kitchen clean up and trash removal is the duty of the client. If this is not done, the owner or the caretaker may deduct up to a sum from the security deposit for additional cleaning costs.

 

INTERRUPTION OF THE HOLIDAY STAY

In the event of interruption on the part of the client, no refund will be made.

 

NUMBER OF GUESTS ALLOWED

The rental contract is established for a specific number of persons. Only the number and names of persons on the rental contract may occupy the reserved accommodation. Any substitution of persons during the stay is forbidden without previous consent. Visitors of the clients are not allowed on the property unless previously agreed.

 

TRAVEL DOCUMENTS

NorthItaly will not accept any liability or grant refunds for any improper, expired or invalid documents (passport, visa, medical certificate, vaccination) which might be motive for cancellation or modification of your trip or holiday stay.

 

FORMALITIES UPON ARRIVAL

Upon arrival, all guests must show their passport to the owner or the owner’s representative. These identification details, according to the Italian regulations on short rentals, will be communicated to the local authorities as the Police (Questura) and to the local town/province/region administration, also with regards to any tourist tax (imposta di soggiorno) obligations.

Please read carefully the ‘Arrival and Departure Conditions’ to guide you through the check-in and check-out process (see below).

 

HOUSE CLEANING AND MAINTENANCE

The final cleaning is either included in the rental price or charged as a supplemental cost, as indicated on the booking voucher and the property’s web page. This amount does not however include the cleaning of the kitchen area and the removal of trash, which are your responsibility. If this has not been done, the owner or his/her representative may charge an additional fee. The owner is allowed on the property for maintenance and gardening purposes.

 

SECURITY DEPOSIT AND DAMAGES

The security deposit has to be paid cash (in euro) upon arrival to the keyholder unless otherwise stated. The sum is indicated on the booking contract. The security deposit will be returned to you at departure, subject to the premises being left in good order. The keyholder can refuse occupancy of the rental property if the security deposit is not paid.

Should there be damages to the property, deductions from the security deposit will be held for repair/refurbishment/renewal as determined by the owner or caretaker. If such costs or damage exceed the deposit, you will be informed by the keyholder and agree to pay the additional amount to the keyholder in Euros cash or settle any compensation accordingly as determined by the keyholder/owner. You are responsible for all damages caused by you, your family or your guests.

NorthItaly is not responsible in the event of complaints and disagreements about the security deposit between the guest and the keyholder/owner.

 

SUPPLEMENTARY COSTS AND SERVICES

If the property requires a fee for final cleaning, linen/towels, and other, this is noted on the booking voucher and is collected in Euros cash by the keyholder at arrival. In accommodations where air conditioning or heat will be used (depending on the season), an advanced deposit in Euros cash is required, and is also collected in Euros cash at arrival. This is also noted on the booking voucher. If the amount of air conditioning or heat consumption exceeds the deposit, you will be required to pay any sum exceeding the deposit. If the booking voucher specifies that other utilities (besides air conditioning or heat) such as gas or electricity or internet be paid according to consumption, these are metered and paid accordingly in Euros cash at check out.

Any fees for special additional services (extra maid service, laundry service, cooking service) must be paid in Euros cash when the service is rendered directly to the service provider.

Northitaly does not get involved in any extra fees or services, the payment and responsibility is directly with the owner or his representative or the service provider.

 

AMENITIES

The use of amenities, such as swimming pool, moorings, boats and bicycles is entirely at your own risk. NorthItaly is not liable for injury to a user or visitor and loss or damage to your belongings.

 

CLAIMS/DISPUTES

Northitaly declines all responsibility for any modifications to available services or to the property made by the owners without our knowledge. All discrepancies relating to the general specifications or the inventory of the premises must be communicated to the keyholder AND the Northitaly reservation office within 24 hours and s/he be allowed the necessary time to fix the problem. If the matter cannot be corrected, you must contact Northitaly again by telephone and then in writing within 2 days.

IMPORTANT: No consideration will be given to complaints that are received after the end of your rental period and you forfeit your rights for a possible refund of the rental price.

Whenever possible you are urged to settle minor grievances (burnt-out light bulbs, faulty appliances, etc.) with the keyholder before filing a formal complaint. Often the owner is not aware of these minor problems.

No reimbursement will be made for a late arrival or early departure.

 

ARRIVAL AND DEPARTURE CONDITIONS

Please read carefully the ‘Arrival and Departure Conditions’ to guide you through the check-in and check-out process: http://www.northitaly.eu/images/arrival.pdf. Depending on the property, some details can be different from these general conditions: check your confirmation voucher and the contact details for specific information concerning your booked property.

 

INTRODUCTION OF TOURIST TAX AT SEVERAL ITALIAN DESTINATIONS

A number of Italian municipalities (not all) have opted to apply the recently introduced tourist tax (imposta di soggiorno). Tax rates and regulations vary in different places and types (hotel, b&b, home,…) and the tax must be paid directly by tourists at the accommodation. The rate is generally between 0,5 euro (homes) and 5 euro (5* hotels) per person per night.

We must however specify that we cannot be held responsible for any variations or supplements that may be decided by the competent authorities at any time and without prior notification. More information: http://www.northitaly.eu/images/touristtax.pdf

 

JURISDICTION

In the event of legal claims or disputes, this contract shall be governed by the laws of the Italian Government. Any legal action brought against Northitaly shall be brought in Turin, Italy.

Last updated: 11 February 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.northitaly.villas website (the “Service”) operated by Northitaly Villas (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Northitaly Villas and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Northitaly Villas.

Northitaly Villas has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Northitaly Villas shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Italy without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

 

Contact Us

If you have any questions about these Terms, please contact us.

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